Política de privacidad
PRIVACY POLICY
This Privacy Policy explains how Miamories (“Miamories,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit miamories.com, purchase our products, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
INFORMATION WE COLLECT
Depending on how you interact with Miamories, we may collect the following information:
• Contact information, including your name, email address, telephone number, billing address, and shipping address.
• Order information, including products purchased, order history, delivery details, returns, refunds, and communications concerning your order.
• Payment information required to complete a transaction. Payments are processed by Shopify and applicable payment providers. Miamories does not directly store complete credit- or debit-card numbers.
• Personalization information that you voluntarily provide, including photographs, messages, names, or other content needed to prepare a personalized product.
• Customer-support information, including messages, emails, complaints, requests, photographs, and other information you send to us.
• Device and usage information, including your IP address, browser, device type, operating system, time zone, referring website, pages and products viewed, searches, and interactions with our website.
• Marketing information, including your communication preferences and interactions with our advertisements, promotional messages, or emails.
LIVE VOICE PREVIEW
Our website may provide a live voice-recording preview that allows you to test how the product works.
Audio recorded through this preview is processed locally within your browser for playback. Miamories does not intentionally upload, receive, or permanently store the sample recording. Closing or refreshing the page may permanently remove the recording.
Do not use the live preview to record confidential, sensitive, illegal, or third-party information without permission.
HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process payments and complete transactions.
• Prepare, personalize, fulfill, and ship orders.
• Provide order confirmations, shipping updates, and customer support.
• Process returns, refunds, disputes, and warranty requests.
• Communicate with you about your order or account.
• Maintain, operate, analyze, secure, and improve our website and services.
• Detect, investigate, and prevent fraud, unauthorized transactions, abuse, and security incidents.
• Personalize your shopping experience.
• Send promotional communications when permitted by law and consistent with your preferences.
• Measure the performance of our website and advertising.
• Comply with legal, tax, accounting, and regulatory obligations.
• Establish, exercise, or defend legal claims and enforce our policies.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to service providers that help us operate our business, including:
• Shopify, which powers our online store and checkout.
• Payment processors and financial institutions.
• Shipping, fulfillment, logistics, and delivery providers.
• Website-hosting, security, fraud-prevention, and technical-service providers.
• Customer-support, email, marketing, analytics, and advertising providers.
• Review and user-content platforms, including providers used to display customer reviews.
These providers may process information only for authorized business purposes and subject to their agreements and applicable law.
You can review Shopify’s privacy practices at:
https://www.shopify.com/legal/privacy
We may also disclose information:
• When required by applicable law, court order, subpoena, or another lawful government request.
• To protect Miamories, our customers, our property, or the safety and rights of others.
• To investigate suspected fraud, violations of our policies, or illegal activity.
• In connection with a merger, financing, acquisition, restructuring, bankruptcy, or sale of some or all of our business or assets.
We do not sell personal information for money.
ADVERTISING AND ANALYTICS
We and our service providers may use cookies, pixels, tags, and similar technologies to understand website activity, measure advertising performance, and provide advertisements that may be relevant to you.
These providers may include Shopify and advertising or analytics services such as Meta or Google when those services are enabled.
Certain privacy laws may define some advertising-related disclosures as “sharing,” “targeted advertising,” or a “sale,” even when no money is exchanged. Where required by law, you may opt out through the privacy or cookie controls available on our website or by contacting us.
COOKIES
Cookies are small files placed on your browser or device. We may use:
• Necessary cookies to operate the storefront, shopping cart, checkout, account, payment, and security functions.
• Preference cookies to remember your settings.
• Analytics cookies to understand website traffic and performance.
• Advertising cookies to measure campaigns and provide relevant advertising.
You can manage cookies through your browser settings and any consent controls displayed on our website. Blocking necessary cookies may prevent certain website functions from operating correctly.
MARKETING COMMUNICATIONS
You may unsubscribe from promotional emails by selecting the unsubscribe link contained in the message.
Even after unsubscribing from marketing, you may continue receiving non-promotional communications relating to your orders, customer-service requests, transactions, or legal notices.
DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining transaction records, preventing fraud, complying with legal obligations, resolving disputes, and enforcing agreements.
Retention periods vary depending on the nature of the information and applicable legal requirements.
Personalization materials may be retained temporarily to prepare and fulfill your order. Do not submit content that you do not have the legal right or permission to use.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have the right to:
• Request access to personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Request a portable copy of certain personal information.
• Restrict or object to certain processing.
• Withdraw consent when processing is based on consent.
• Opt out of targeted advertising or certain sharing of personal information.
• Appeal a decision concerning a privacy request where applicable.
• Receive equal service and pricing without unlawful discrimination for exercising a privacy right.
To submit a privacy request, email support@miamories.com.
We may request information necessary to verify your identity and protect your account. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.
We may retain or decline to delete certain information where permitted or required by law, including information needed to complete transactions, prevent fraud, maintain security, comply with tax or accounting obligations, resolve disputes, or establish and defend legal claims.
INTERNATIONAL CUSTOMERS AND DATA TRANSFERS
Personal information may be processed in countries other than the country where you live, including the United States and Canada.
Where required by law, Miamories and its service providers use appropriate safeguards for international transfers of personal information.
LEGAL BASES FOR PROCESSING
Where applicable law requires a legal basis, we process personal information based on one or more of the following:
• Performance of a contract, including processing and fulfilling your order.
• Compliance with legal obligations.
• Your consent.
• Our legitimate interests in operating, securing, analyzing, and improving our business, provided those interests are not overridden by your rights.
• Establishing, exercising, or defending legal claims.
DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, transmission method, payment system, or storage system is completely secure. We cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account or information has been compromised.
CHILDREN’S PRIVACY
Our website and products are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
If you believe a child has provided personal information to us, contact support@miamories.com so we can investigate and delete the information where appropriate.
THIRD-PARTY WEBSITES
Our website may contain links to websites, applications, or services operated by third parties.
Their privacy and security practices are governed by their own policies. Miamories is not responsible for the content, privacy practices, or security of third-party services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business, technology, services, or legal obligations.
The “Last revised” date at the beginning of this policy identifies when it was most recently updated. Your continued use of our services after an update is subject to the revised policy to the extent permitted by law.
CONTACT US
For questions, complaints, or privacy requests, contact:
Website: https://miamories.com
Email: support@miamories.com